Code of conduct, corrections and complaints

How and when to contact us if you need to make a complaint or correction

Code of conduct

Golwg Cyf adheres to the Independent Press Standards Organisation Editors’ Code of Practice.

This is a widely accepted code which numerous Welsh, UK and regional media follow.

You can read the full Editors’ Code on the IPSO website.

If you feel we have breached this code, please contact us as soon as possible.

Bear in mind that we can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code;
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint;
  • a third party seeking to ensure accuracy of published information.

Making a complaint

Golwg Cyf is committed to working within and adhering to the IPSO Editors Code of Practice.

However, if any person feels we have breached the code in any way and wishes to make a complaint, please submit your complaint, in writing to the attention of the editor ( in accordance with the following steps:

  1. All complaints must include the name and date of the publication, with reference to the specific article in question.
  2. Please include the URL of the article if possible, and/or link to any image or video.
  3. A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors Code of Practice you believe the publication has breached.

Alternatively you can write to us at the following address:

Cwmni Golwg
Blwch Post 4
Llanbedr Pont Steffan
SA48 7LX

Complaints process

  1. The editor will confirm receipt of the complaint within seven working days of receipt of the complaint by contacting the complainant via email.
  2. All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual.
  3. The editor will investigate the complaint to the best of his/her ability, in respect of the Editors Code of Practice, and respond accordingly.
  4. If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.


All information provided to Golwg Cyf will be handled confidentially, sensitively and in line with the Data Protection Act 2018.